Frequently Asked Questions
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Once your order is submitted, you should receive an email confirmation at the email address listed in your profile. If you don’t receive an email confirmation, the best method to confirm your order is to give us a call 1 to 2 hours after you submit your order at +1-866-732-0305 for verbal confirmation.
From the time your order is submitted, your prescription has an average delivery time of 2-4 weeks.
These being:
– The order forms are incomplete, illegible, or missing the prescription
– Delays resulting from processing payments
– When the packages reach the United States, they are shipped and delivered via the United States Postal Service which can experience unforeseen delays due to extreme weather or shipping volume.
– At the border, US Customs and the US Food and Drug Administration officers have the discretion to examine and detain your shipments for up to 30 days.
DoctorSolve.com undergoes daily testing and certification to meet the highest standards of internet security. We comply with rigorous security standards recognized by the U.S. government, major credit card companies, and industry-leading security organizations.
The private information we receive through the DoctorSolve.com web server is encrypted using the latest TLS 1.3 technology, secured by a true GeoTrust SSL Certificate with advanced encryption methods.
All DoctorSolve™ servers are protected by multiple firewalls and advanced threat detection systems. Access privileges isolate them from each other, preventing unauthorized access. Customer records are stored in a secure, proprietary system accessible only to authorized internal staff. These servers are physically located within the DoctorSolve™ secure facility to prevent tampering or unauthorized access.
If you have any further questions about our security measures, please email [email protected]
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