+1-866-732-0305
Patient and Prescription medication privacy
It is our top priority to protect your privacy. We do collect personal information about you in order to fill your prescription drug orders and we pledge to maintain the confidentiality of that information. We do not sell, rent or give away the information you have entrusted to us. This notice describes our current privacy policy and practices.
Privacy Policy – DoctorSolve™
As a Canadian based online pharmacy, it is a top priority to protect your privacy just as if you were dealing with a company in the United States. We know the connotation of disclosing personal information while buying online medication may be somewhat disconcerting and that makes us want to work harder to ensure your privacy is protected.
Although you are dealing with a pharmacy online, we are a Canadian company, and therefore we adhere to the strict national standards in Canada. The national privacy standards in Canada are known as PIPEDA (The Personal Information and Electronic Documents Act).
We do collect personal information about you in order to fill your prescription orders and we pledge to maintain the confidentiality of that information. Although you are our customers, you are also patients of the medical professionals we work closely with. That is the reason we seek your consent to communicate with pharmacists and other medical professionals in order to ensure the medication order we send you is handled with utmost care while at the same time ensuring your privacy is maintained. We do not sell, rent or give away the information you have entrusted to us.
This Privacy Policy describes how we collect and use the personal information you provide us on our website, by email, or the telephone. It also describes the choices available to you regarding our use of your personal information and how you may access, delete, and update this information.
Your personal information, including the data contained in our computers and transferred to us online, is protected from unauthorized access. Its use is restricted to employees who have a legitimate business need and reason for accessing the information. All employees of DoctorSolve.com are required to adhere to the privacy standards we have established and to follow all applicable laws and regulations.
Employees are strictly prohibited from accessing and/or disclosing your personal information without previous authorization. All employees are aware that failing to maintain the confidentiality of personal information at all times will result in immediate and appropriate disciplinary action.
The information may be obtained from a telephone or email conversation, online account creation, prescription form or from other sources, such as medical forms or reports. We maintain personal information regarding your transactions with DoctorSolve.com and we may request additional information in order to provide you with our products.
When visiting DoctorSolve.com, you are doing so anonymously and privately without revealing any personal information. We do not collect information that could identify you personally unless you choose to provide it voluntarily.
The choice is always yours when it comes to providing us with your personal information. However, deciding to withhold details may limit our ability to provide you with the products and services we offer. If we cannot move forward with your order based on the information you have provided, we may ask for additional details to facilitate the process.
We use third parties such as dispensing pharmacies, pharmacists, and doctors to help fulfill orders, check processing companies to issue payment transactions, and an email service provider to communicate via email with you on our behalf. We may share your personal information (i.e. name, mailing address, or medical profile information) with these third parties to administer your business and provide services to you. These third parties are prohibited from using your personal information for promotional purposes.
We do not rent, sell, or disclose any of your personal information, regardless of whether you are a current or former customer, your privacy is maintained. Should your relationship with DoctorSolve.com end, we will continue to limit disclosures of your personal information in accordance with our stated privacy policy and practices just as we do for those who maintain a continuing relationship with us.
If you or a family member on your behalf wish to cancel your account or request that we no longer use your information to provide you with our services, please email Customer Service at [email protected].
DoctorSolve.com will retain your information for as long as your account is active or is needed to provide services. We will keep and use your personal information to adhere to legal obligations, settle disputes, and enforce or apply our terms of use or terms and conditions of supply and other agreements.
DoctorSolve.com uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyze your use of our products and services, assist with our promotional and marketing efforts, and to provide content from third parties.
You can control the use of cookies at the browser level. Our website may still be used if you choose to reject cookies, however, your ability to use certain features may be limited.
We welcome your inquiries. Please email us at [email protected] or write to:
